branching question assumptions assumptions⏎
channel blind copies collection letter⏎
brainstorming complaint letter complete⏎
clip art brainstorming checking for feelings⏎
complete clear conclusion⏎
blocking clip art common ground⏎
build goodwill brainstorming channel overload⏎
checking for feelings body language active verb⏎
citation checking for inferences behavioral interviews⏎
buying time with limited agreement closed (defensive) body position analytical report⏎